[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”3px|auto||auto||” custom_padding=”57px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.5″ text_font=”–et_global_body_font|300|||||||” text_text_color=”#000000″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n
\u00a0Thank you for choosing The Doodle Baker! We strive to provide beautiful, delicious custom treats for your special events. Please review our policy regarding refunds and returns:<\/p>\n
1. Custom designs and artistic interpretation<\/strong> 2. Confirming the order<\/strong> 3. Payment, changes, and cancellation<\/strong> 4. Final sales, returns, and exchanges<\/strong> 5. Reporting an order concern<\/strong> 6. Pickup, delivery, and care<\/strong> 7. Allergens and food safety<\/strong> 8. Consumer rights<\/strong> 9. Acceptance<\/strong> <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" \u00a0Refunds and Exchange Policy \u00a0Thank you for choosing The Doodle Baker! We strive to provide beautiful, delicious custom treats for your special events. Please review our policy regarding refunds and returns: 1. Custom designs and artistic interpretationCustom cookies are made from the agreed written order specifications. Reference photos, invitations, and inspiration images guide the design […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n This is a sample page.<\/b><\/p>\n\n\n\n Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n Additional non-returnable items:<\/p>\n\n\n\n To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-120","page","type-page","status-publish","hentry"],"yoast_head":"\n
Custom cookies are made from the agreed written order specifications. Reference photos, invitations, and inspiration images guide the design but are not promises of identical reproduction unless a particular detail is expressly agreed in writing. Natural differences in icing shade, lettering, spacing, shape, placement, and decorative detail can occur. Exact color matching across screens, print materials, and edible icing cannot be guaranteed. Minor variations that do not materially depart from the agreed specifications are not defects.<\/p>\n
Before payment, customers should verify the order summary: quantity, size or assortment, theme, color palette, names, spelling, event date, pickup\/delivery arrangements, allergies or other special requests, and any specifically required design features. The written order confirmation controls over general inspiration images. If a digital proof is supplied, approval confirms the intended layout and text; finished handmade cookies may still vary modestly. A proof is not included unless expressly offered.<\/p>\n
Full payment confirms the order and reserves production capacity. Customer-requested cancellations after confirmation are non-refundable, except as required by law. Changes requested after confirmation are not guaranteed; approved changes may incur additional charges. If The Doodle Baker cannot fulfill the confirmed order, it will offer an appropriate remedy, which may include a refund.<\/p>\n
All custom cookie sales are final. Because products are personalized and perishable, returns and exchanges are not accepted<\/span><\/strong>. Refunds are not provided solely because of subjective preferences or minor handmade variations within the agreed specifications.\u00a0<\/p>\n
Please contact The Doodle Baker within 24 hours of receiving the order whenever possible, including the order number, a description, and clear photographs. This prompt reporting request helps the bakery investigate; it does not extinguish legal rights or remedies. The bakery will compare the concern with the confirmed order and available production records.\u00a0 No particular remedy is guaranteed before review.<\/p>\n
Customers should check the order promptly on receipt and follow supplied storage and transport instructions. After transfer to the customer, the bakery is not responsible for damage caused by the customer\u2019s transport, mishandling, improper storage, direct sun, or heat. This provision does not exclude responsibility for issues present before transfer.<\/p>\n
Customers should disclose allergy-related questions before ordering. The bakery will provide required allergen and food labeling information. Customers should review labels before consumption. No claim of an allergen-free environment should be made unless it can be substantiated.<\/p>\n
Nothing in this policy limits rights or remedies available under applicable consumer protection laws. If any provision is unenforceable, the remaining provisions will continue to apply to the extent permitted by law.<\/p>\n
Customers acknowledge receipt of these terms before payment and confirm their documented order specifications by affirmative checkbox, email approval, or other recorded acceptance. The bakery should retain the accepted policy version, date, order summary, and any proof approval.<\/p>\n<\/ul>\n
Overview<\/h2>\n\n\n\n
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Refunds<\/h2>\n\n\n\n
Late or missing refunds<\/h3>\n\n\n\n
Sale items<\/h3>\n\n\n\n
Exchanges<\/h2>\n\n\n\n
Gifts<\/h2>\n\n\n\n
Shipping returns<\/h2>\n\n\n\n
Need help?<\/h2>\n\n\n\n